FAQ

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FAQ 2016-12-01T06:06:40+00:00

Frequently Asked Questions

Is ordering online secure? 2016-12-01T06:06:43+00:00

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

How is the Payment and Shipping Cost? 2016-06-21T05:03:13+00:00

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

GCC customers qualify for free shipping as well if the order total is 35 OMR and We offer a free cash on delivery service to our customers in the Sultanate of Oman.

We accept PayPal, credit or debit card with a MasterCard, Visa, American Express, Diners Club International

(d) Prices
All prices are in Omani Rial, USD, Euro, and UK pound. Prices exclude delivery charges and customs duty and other taxes, if applicable. All prices are subject to change without notice

All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the 7store, please feel free to e-mail us at info@7storeonline.com.

How do I place my order? 2016-12-01T06:06:43+00:00

Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional materials from 7store, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchasing and donations made at 7store.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.
After providing this information, you will need to click on the “Click to calculate shipping” button to determine your delivery charge, if applicable. Please note that if you are purchasing electronic versions of our publications you will be asked to calculate shipping costs even though you will not be charged a shipping fee. If you have a valid promotional code, you may enter it in the “Coupon Discount” field directly below the shipping information. Be sure to click on the “Apply to Order” button in order to have your savings calculated and applied to your order.

After completing the shipping and coupon discount information, you will need to enter in your payment details. Once you have completed the form, click on the “Review Order” button. You will be brought to a screen that provides an order summary. Once you are ready to complete your order, click on the “Submit order” button to the lower right of your screen. You will receive an on-screen order confirmation, as well as a second confirmation via e-mail.

Should you encounter any difficulties during the checkout process, please feel free to contact our customer service department using one of the options listed at the top of this page.

How do I view what’s in my shopping cart? 2016-06-21T04:59:56+00:00

To view the contents of your cart, click on the “View cart” icon in the upper-right corner of your computer screen. Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the “Update cart” link. You can also delete any item in your cart by clicking the “Remove” check box to the left of that item and then updating your cart with the “Update cart” link.

How do I add items to my cart? 2016-06-21T04:59:22+00:00

To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item (for publications, select Hardcopy, PDF, or Kindle). When you click the “Add to Cart” link, you will be brought to your “Shopping cart” page where you can then enter the quantity of the item that you would like to order using the “Qty” field on the right side of the screen. After you have entered a quantity, you can continue shopping or choose to complete your order.

How do I remove items from my cart? 2016-06-21T04:58:46+00:00

First, click on the “View cart” link in the upper-right corner of your computer screen. This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the “Remove” check box to the left of the item description and then click “Update cart” in the lower-right corner to have your changes reflected.

How can I sign into my account /or edit the information in my account? 2016-12-01T06:06:43+00:00

If you have previously purchased, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Log In” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the e-mail address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the “Request new password” tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

How will I know that you have received my order? 2016-06-21T04:57:35+00:00

After you complete the checkout process, a receipt will appear on your screen detailing your final order including shipping charges, your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference.

What are your shipping and handling rates? 2016-06-21T04:57:00+00:00

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using International Service shipping module.

What if I need to change my address or suspend delivery of my subscription? 2016-06-21T04:56:32+00:00

Please write, e-mail, or phone our Customer Service department with your changes at least two weeks before you move. In your correspondence, include your old address, new address, as well as any special instructions you might have regarding suspending delivery of your subscription. To contact us, please see our customer service information at the top of this page.

What if I’m receiving duplicate copies invoices? 2016-06-21T05:10:19+00:00

From time to time, we find duplicate customer accounts on our system, and this occasionally leads to double copies of invoices being mailed out. If you are receiving duplicates from us that you have not ordered, please contact our Customer Service department so they can make the necessary changes. If possible, please have available copies of the mailing labels for each item that you have received from us, as this will assist the Customer Service department in resolving the situation quickly. To contact us, please see our customer service information at the top of this page.

What are your payment options? 2016-06-21T04:54:49+00:00

We accept four types of major credit cards (PayPal, Visa Electron, MasterCard, Visa, American Express, and Discover, Dinners Club), and Purchase Orders (P.O.) from incorporated organizations

What is your returns policy? 2016-06-21T05:05:52+00:00

We want you to be completely satisfied with your order. If for some reason you are not and you wish to return your purchase no more than 30 days, you’ll need to email our Customer Service department at info@7storeonline.com to obtain an approval number. Once you have obtained your approval number, please follow these three easy instructions to return your purchase:

1. Make sure the item is in resalable condition. We cannot refund or credit returned books that are marked or otherwise damaged.

Enclose a copy of your invoice. Please include a copy of the original invoice (or the invoice number and invoice date) with the returned book so that we can issue the proper credit or refund.

Are there any items that don’t follow the standard return policy? 2016-11-07T07:17:11+00:00

The following Items are not eligible for return or refund

  • Body Jewelry (i.e. jewelry for body piercings)
  • Factory-sealed sports collectible sets
  • Gift Cards
  • “As Is” and “Final Sale” items
  • Perfumes, Body Cream and Fragrances
  • Case Packs/Bulk Items: We will not accept partial case packs. You must return the product in the original shipping pack, with all individual items unopened.
  • Ink Cartridges
  • Medical Items
  • food items, chocolates, plants & flowers and wholesale flowers)
  • Any CD, DVD, VHS tape, software, video game, and cassette opened or taken out of the plastic wrap
  • Specially labeled designer apparel, handbags and accessories once security tags are removed
  • Other select items, as noted on the product description page